All our items are carefully wrapped, boxed, and then double boxed to ensure safe travel to its destination.
Everything to the UK is posted registered post with Hermes. Parcel Force and Royal Mail to all other countries. you will receive a tracking number once shipping is confirmed.
We process orders within a max of 3 working days and usually dispatch them on Mondays and Thursdays. Let us know if you require faster processing times and we will do our best to meet your needs.
Last Shipping Dates for Christmas 2020
USA and Canada 12th December
Ireland and Europe 16th December
Uk 18th December.
(these are the absolute last possible dates, please shop early as the postal service is under extreme pressure already. )
Estimated shipping times (from the dispatch date):
*USA 5-7 working days
*UK and Northern Ireland 3-4 working days
*Ireland 1 working day
*Selected European Countries 4-5 working days (France, Germany, Switzerland,Spain, Belgium, Sweden )
*Rest of Europe 4-7 working days
*Rest of the World 8-11 working days
Once the items ship we cannot accept any responsibility for delays may it be due to customs or busy shipping periods.
We always combine shipping to reduce charges on multiple items if possible. Any overcharges will be refunded to your account once the order is dispatched.
CUSTOMS AND TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
As much as possible we re-use and recycle packaging products for shipping, so expect random outer boxes, newspaper off-cuts, etc. If you can, please, do the same to further extend the life of packaging materials.
We take utmost care to make sure our ceramics travel safe and we usually double-box products.
RETURNS & BREAKAGES
Please, notify us within 7 days from the delivery date to return an item. Return shipping costs are buyer's responsibility. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Items purchased 'on sale' or made to order / customised cannot be returned or exchanged.
In an unlikely event the item arrives broken, please, retain original packaging and photograph both packaging and damaged piece. Contact us with the photographic proof of the damage and we will either send a replacement or offer a refund.
PURCHASING A GIFT
All our products come packaged in a branded cardboard gift box.
Please, let me know if you are purchasing a gift that is to be sent directly to the recipient
We are always happy to take on custom orders.
Please allow approximately 4-6 weeks for the piece to be prepared. This may take longer if unforeseen circumstances occur or we're working through unusually busy period.
Custom orders need to be paid for in advance of work commencing.
LAST CUSTOM ORDERS for Christmas Deliveries are taken in mid-October.